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Security System Management We specialise in providing electronic security management solutions for our clients Australia wide.
Contract Term We have no lock in contracts – our business is based on a very high level of professional customer support. To this end - we want our customers to remain using our service because they see value in what they receive - not because they have to - due to being locked in for a 3 or 5 year term. Payment Terms Billing is offered as follows: Annually in advance – allowing us to keep our administration costs to a minimum and to concentrate on what we do best - We look after your clients alarm management needs. Monitoring Services are billed annually in advance – in other words the cost for each site is $8.80 x 52 weeks x 10% GST = $503.36. If at anytime a client wishes to cancel our services (For what ever reason) a full refund is offered of the unused complete calendar months that remain before the next billing cycle. At $8.80 excluding GST per week per site we offer your client the following service Australia Wide: 1. 24/7 Back-to-Base Alarm monitoring with an ASIAL rated Grade 1 monitoring station Early to Open & Late to Close alarm actioning. (If your client has someone open a site or forget to close a site outside of their authorised schedule for the alarm – key holders will be advised) A weekly audit trail on staff access via an email report to managers of your client’s choice. 24 /7 Security System unlimited remote upload/download management and support. 24/7 unlimited Client Alarm Code changes. We recommend clients use 5 digit code lengths. Daily (365 days per year) proactive review of your client’s past 24 hour alarm history as seen by the control room. Exception reports of past 24 hour alarm activity are actioned - by either a. arranging alarm service calls Australia Wide for your client or b. advising your nominated service company to conduct necessary repairs as required E.g. Detectors false alarming or low batteries etc. Administer and co-ordinate timely alarm responses nationally for your client. Billing for alarm responses are generally from our company direct to your client at an agreed rate of $48.00 plus GST per response which includes the first 30 minutes on site. Most importantly 24/7 access to our Managing Director Mr Bryan Langler for a much personalised customer support to any of your clients staff or directors. We do not hide behind control room staff. I look forward to discussing this further and it would be our privilege to be of service to you.
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